Care, discretion and professionalism are central to our services. This complaints procedure sets out how any complaints are handled by Legal Connect & Partners.

Table of Contents

1. Purpose & Scope

2. Definition of a Complaint

3. Submitting a Complaint

4. Handling of the Complaint

5. Timeframes

6. Confidentiality

7. No Suspension of Obligations

8. Relationship with Other Terms

9. Final Provisions

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1. Purpose & Scope

This complaints procedure applies to all services, advice, digital documents and other activities provided by Legal Connect & Partners.

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2. Definition of a Complaint

A complaint is any written expression of dissatisfaction relating to the services provided.

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3. Submitting a Complaint

Complaints must be submitted in writing and with proper justification through the designated contact channels.
The complaint must be described clearly and in sufficient detail to allow for a thorough review.

You can submit your complaint here via our complaint form.

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4. Handling of the Complaint

Complaints are reviewed carefully, independently and in confidence.
Additional information may be requested where necessary.

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5. Timeframes

A response will be provided within a reasonable period of time.
If the handling of the complaint requires more time, the complainant will be informed accordingly.

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6. Confidentiality

All complaints and related information are treated as strictly confidential.

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7. No Suspension of Obligations

The submission of a complaint does not suspend any existing obligations or payment obligations.

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8. Relationship with Other Terms

This complaints procedure must be read in conjunction with:

• the General Terms and Conditions

• the Legal Disclaimer

• all other applicable terms and conditions

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9. Final Provisions

If any provision of this complaints procedure is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
This complaints procedure applies worldwide.